Support & Advocacy Tips
Find Formal Support
Local Community Resources and Government Programs list a number of organizations and programs that provide support. Sometimes though, you need quick access to formal support. When this occurs, the following list may be of assistance
- Alberta Supports Contact Center (780.644.9992/1 877.644.9992)
- Health Link (780-408-5465/ 1-866-408-5465)
- Home care (Edmonton-780.496.1300 Calgary-403.943.1920 Red Deer-403.342.1808)
- Emergency Contacts (911, Edmonton-780.482.4357 (Crisis Line) Calgary-403.266.1605)
- Service Canada (1-800-O-CANADA = 1-800-622-6232)
- Family Doctor
- Health Care Professional
- Internet (Alberta Health Services Website)
Communication is important when seeking informal support. The following tips will help ensure you communicate effectively:
- Practice active listening.
- Use “I” messages instead of “You” messages.
- Be polite and focus on the positive.
- Focus on fixing the problem, not assigning blame.
- Ask what the other person is thinking and feeling.
- Be calm and stop action.
- Be positive, specific and don’t forget praise.
- Document the formal interactions you have with treatment teams in a facility or in the community. (ie: Keep a journal record describing a family conference with the treatment team in a hospital.)
- Seek, accept and, at times, demand assistance (Suzanne G. Mintz, 1996.)
- Use clear, positive communication when interacting with people, including members of the treatment team. Avoid negative confrontations!
- Learn how to navigate the medical system and understand its limitations.